Customer Success Manager

Overview

Working Hours

Salary

About The Company

• Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.
• Our core services include:
• Facebook Advertising
• Google Ads
• SEO
• Website Design

• Social Media Management

• We primarily work with home service businesses generating $1M-$3M annually, including:
• Electricians
• Roofers
• Plumbers
• HVAC companies
• Landscaping businesses
• Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.

Client Relationship Management

• Serve as the main point of contact for client accounts
• Conduct weekly or bi-weekly strategy calls with clients
• Maintain proactive communication via calls, messaging, and updates
• Ensure clients clearly understand campaign performance and results

Strategic Marketing Guidance

• Analyze marketing performance across:
• + Facebook Ads
• + Google Ads
• + SEO
• Translate marketing data into clear, actionable insights for clients
• Provide strategic recommendations to improve campaign performance

Client Success & Retention

• Own client satisfaction, retention, and relationship growth
• Proactively address issues and prevent churn
• Identify upsell opportunities when appropriate

Reporting & Performance Updates

• Deliver customized performance reports to clients
• Clearly explain campaign metrics and ROI
• Coordinate with the fulfillment team to ensure deliverables are completed

Client Advocacy

• Collect client testimonials, referrals, and Google reviews
• Maintain strong long-term client partnerships

Required Experience

Requirements

• 2-4 years experience in:
• + Customer Success
• + Account Management
• + Client Strategy
• + Digital Marketing Agency roles
• Strong understanding of:
• + Facebook Ads
• + Google Ads
• + SEO
• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy

Required Skills

• Excellent verbal communication
• Strong client relationship management
• Strategic thinking and problem solving
• Ability to lead client calls and hold structure
• High ownership and accountability
• Ability to manage multiple client accounts simultaneously
• Strong organization and follow-through

Tools & Systems

• You will work with:
• GoHighLevel - CRM & client communication
• Slack - internal communication
• ClickUp - task and project management

Why Join Us

• Fully remote work environment
• Fast-growing digital marketing agency
• Opportunity to work closely with leadership
• Clear path to leadership roles
• Performance-based compensation