Customer Success Manager
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Key skills for this role
About the Role
We are seeking a Client Success & Deployment Specialist to join our client's Dubai office. You will lead client onboarding, manage deployments, and build long-term relationships with hospitality clients.
Key Skills for This Role
Responsibilities
- Lead onboarding sessions for new clients, introducing platform features and best practices
- Manage the full deployment lifecycle from project initiation to go live
- Own a portfolio of accounts and maintain long term customer satisfaction
- Handle escalated issues or urgent operational incidents
- Log all customer interactions, visits, calls, and follow ups in HubSpot CRM
Requirements
- 4–7 years of experience in customer support, client success, or account management (hospitality tech or SaaS preferred)
- Proven track record of managing client relationships and resolving escalated issues
- Strong leadership and communication skills, confident in face to face interactions with senior hospitality staff
- Fluency in English required (Arabic, French, or other languages are a plus)
- Tech savvy and comfortable explaining software systems to non technical users
- Must hold a valid UAE residence visa
- Must have a personal car and driver’s license for client visits
- Must have a personal laptop for work use
Full Job Posting
Job Overview
- We are seeking an experienced Client Success & Deployment Specialist to join our client’s Dubai office.
- This role goes beyond first line support it focuses on building long term client relationships, driving successful deployments, and acting as a trusted partner to hospitality clients.
Key Responsibilities
- Lead onboarding sessions for new clients, introducing platform features and best practices.
- Train hospitality staff (FOH, BOH, F&B, housekeeping, spa, IT) on system usage.
- Create and deliver training materials, walkthroughs, and demo sessions.
- Manage the full deployment lifecycle from project initiation → configuration → go live.
- Conduct site visits for hotels, resorts, and restaurants as needed.
- Own a portfolio of accounts and maintain long term customer satisfaction.
- Handle escalated issues or urgent operational incidents.
- Log all customer interactions, visits, calls, and follow ups in HubSpot CRM.
Qualifications
- 4–7 years of experience in customer support, client success, or account management (hospitality tech or SaaS preferred).
- Proven track record of managing client relationships and resolving escalated issues.
- Strong leadership and communication skills, confident in face to face interactions with senior hospitality staff.
- Fluency in English required (Arabic, French, or other languages are a plus).
- Tech savvy and comfortable explaining software systems to non technical users.
- Must hold a valid UAE residence visa.
- Must have a personal car and driver’s license for client visits.
- Must have a personal laptop for work use.
Working Hours
- Monday to Friday, 9 A.M. to 5 P.M. (UAE time).
- Occasional weekend or evening availability depending on client needs.
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