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Customer Success Manager - Australia

Insider One
Sydney, AUS
Full-time
Mid
Hybrid
Discovered 2 weeks ago
Free

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  • You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
  • Help our clients understand their needs and which of our features and products best match their goals and expectations.
  • Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
  • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
  • Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.
  • A university degree in Business, Marketing, Engineering, or related fields.
  • Some level of digital marketing–related experience in a customer-oriented position.
  • Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.
  • Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills — after all, we’ve got clients all over the world!
  • Be a self-motivated and savvy tech enthusiast, always in search of smart solutions and ideas to improve our relationship with our clients.
  • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
  • Superior project and time management skills; a keen eye for detail is a plus!
  • A passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • The ability and flexibility to work in a fast-paced startup environment.
  • A solid understanding of basic web concepts and digital marketing
  • Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

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