Customer Success Intern

Role Overview

What the Role Offers

• Active coaching from Customer Success, Product, Engineering, and Design teams.
• Direct exposure to how a product team builds and ships features.
• Ownership of customer-facing content that clients rely on.
• Cross-functional experience with Product, Engineering, and Customer Success.

Location and Work Arrangement

• The role is based in Dubai and is onsite.
• The duration is three months.
• The stated start date is 1 September 2026.

Compensation

• The role is unpaid.

What You Will Do

• Learn new product features from product managers and engineers through walkthroughs, questions, and hands-on testing.
• Understand complex workflows and how different systems interact across the platform.
• Translate technical explanations into simple, jargon-free language for non-technical clients.
• Write feature articles and how-to guides for users.
• Maintain and organize the documentation library as features evolve.
• Identify confusing features with Customer Success and prioritize documentation accordingly.
• Gather feedback from users and support tickets, then improve documentation.

What You Will Have

• Strong written communication and the ability to explain complex subjects in plain language.
• Curiosity about how software works, even without a technical background.
• Comfort asking basic questions and resolving confusion before moving on.
• Strong attention to detail and concern for documentation accuracy.
• Empathy for busy, non-technical users.
• An AI-first mindset and comfort using AI tools to research, draft, and learn.
• Interest or coursework in product, UX writing, technical writing, or customer success is a plus.
• No specific degree is required.