Customer Success Analyst
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Key skills for this role
About the Role
Develop dashboards, prepare performance reports, support sales execution, maintain data integrity, and require analytical skills and proficiency in Salesforce.
Key Skills for This Role
Full Job Posting
1. Performance Analytics & Reporting
- Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
- Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
- Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
2. Sales Coverage & Execution Support
- Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
- Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
- Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
- Support CSB reporting processes as required.
3. Operational & Process Support
- Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
- Assist in maintaining local data hygiene to ensure compliance with regional and global standards.
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