workday
Customer Solution Analyst
Jonas Software
Markham, CAN
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanRole Overview
As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
Full Job Posting
Customer Support Analyst
The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.
OVERVIEW
As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
JOB RESPONSIBILITIES
- Report to the Procedural Support Manager for daily direction and the Director of Support for administration:
- Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
- Analyze data and user process to find deficiencies in process, reports or software functionality
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Jonas Software
HR Advisor
Markham, CAN
JuniorFull-time
تبحث Jonas Software عن مستشار موارد بشرية لتقديم الدعم اليومي للموظفين والمديرين عبر وظائف الموارد البشرية الأساسية. يشمل العمل علاقات الموظفين، الإجازات، بيانات Workday، التوظيف الداخلي، المزايا، التدقيق ومشروعات الموار
Discovered YesterdayView →
Integrations Manager
Squamish, CAN
ManagerFull-time
Owner Relations Technology is seeking an Integrations Manager to own the strategy, delivery, and performance of integrations between its platform and property management system partners. The role leads the integration de
Discovered 1 weeks agoView →
Coordinator, Rewards Services
, CAN
Discovered YesterdayFull-time
HR Advisor
Markham, CAN
Discovered YesterdayFull-time
Manager of Payroll
Markham, CAN
Discovered YesterdayFull-time
Senior Manager, Financial Reporting and Policy
Markham, CAN
Discovered YesterdayFull-time
Chief Technology Officer
, CAN
Discovered 3 days agoFull-time
Business Development Manager (Outbound)
, CAN
Discovered 3 days agoFull-time
Integrations Manager
Squamish, CAN
Discovered 1 weeks agoFull-time
Integrations Manager
, CAN
Discovered 1 weeks agoFull-time