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Customer Solution Analyst
Jonas Software
Markham, CAN
Full-time
Entry · 1+ years experience
Hybrid
Discovered 3 weeks ago
ERP Software
Free
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ERP Software
Role Overview
As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
Key Skills for This Role
ERP Software
Full Job Posting
Customer Support Analyst
The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.
OVERVIEW
As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
JOB RESPONSIBILITIES
- Report to the Procedural Support Manager for daily direction and the Director of Support for administration:
- Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
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