Customer Services Rep

Provides front-line support to customers by handling inquiries, requests, and complaints with professionalism and efficiency. Ensures customer satisfaction through accurate transactions, service excellence, and compliance with company standards and procedures.

Deliver excellent service by ensuring a positive experience during all interactions.

Greet, assist, and thank customers, responding to inquiries in a professional manner.

Execute customer requests (returns, exchanges, service cases such as CFS, PMP, DOA) in compliance with policies, while offering suitable replacements or alternatives to retain customer satisfaction and minimize refunds.

Ensure adherence to the company’s customer service program.

Contribute to achieving customer satisfaction KPIs (CSI, CFS).

Promote and explain services, products, and add-ons, while recommending suitable replacements, upgrades, or exchanges to support sales and enhance customer satisfaction.

Maintain knowledge of products, promotions, and seasonal campaigns.

Support accurate and timely execution of SOPs related to services.

Maintain responsibility for accuracy of transactions and payment handling.

Protect customer data and handle sensitive information confidentially.

Comply with all opening and closing SOPs and report risks or security issues to the Supervisor.