Customer Service Technician | alfanar Electric

Job Purpose

Key Accountability Areas

• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Engage with customers to understand technical concerns and provide support or escalate issues as needed.
• Follow company guidelines and processes to maintain service quality.
• Record customer interactions, troubleshooting steps, resolutions, and feedback.
• Stay informed about product updates and technical changes.
• Learn new tools and technologies to enhance service quality.

Role Accountability

• Communicate effectively with peers and supervisors and remain open to directions and feedback.
• Use tools and machinery efficiently and execute operational activities according to schedules and work instructions.
• Assist with related issues and escalate complex operational problems.
• Implement quality standards and follow work routines, policies, procedures, and processes.

Qualifications and Experience

• High school degree in any relevant field.
• Two to four years of work experience.
• Technical and functional competencies include customer focus, customer relationship management, customer satisfaction measurement, customer service, and customer service orientation.