Customer Service Team Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al Rayah Driving School is seeking a Customer Service Team Lead to oversee daily front office and call center operations in Doha. The role involves coaching team members, handling escalated issues, and ensuring high-quality service for learners and corporate clients.
Key Skills for This Role
Responsibilities
- Lead the customer service team and oversee daily operations at the front office and call center
- Ensure prompt, professional responses to learner and corporate client inquiries
- Monitor service quality and handle escalated issues
- Support customers through registration, scheduling, payments, and course related questions
- Coach and mentor team members, organize schedules and task allocation
- Maintain accurate customer records in relevant systems
- Coordinate with training, finance, and operations teams
- Prepare basic reports on customer satisfaction and service performance
- Recommend improvements to processes and customer experience
Requirements
- Strong customer focused skills with proven ability to resolve inquiries and complaints
- Experience in Customer Service Management, including supervising or leading a customer facing team
- Excellent Communication skills (verbal and written)
- Bilingual proficiency in Arabic and English is highly preferred
- Strong organizational and time management abilities
- Comfort using customer management systems, office software, and call center tools
- Ability to work on site full time in Doha, Qatar
- Diploma or bachelor's degree in Business, Administration, or related field preferred
Full Job Posting
Company Description
- Al Rayah Driving School is a licensed and recognized training institute in Qatar, focused on delivering high quality driver education and road safety awareness.
- The school provides training for light and heavy vehicles, motorcycles, and commercial driving, serving both individual learners and corporate clients.
- Programs are delivered by certified instructors in Arabic and English, using modern vehicles, structured curricula, and full alignment with Ministry of Interior (MOI) standards.
Role Description
- Lead the customer service team, overseeing daily operations at the front office and call center.
- Ensure prompt, professional responses to learner and corporate client inquiries.
- Monitor service quality, handle escalated issues, and support customers through registration, scheduling, payments, and course related questions.
- Coach and mentor team members, organize schedules and task allocation, and maintain accurate customer records in relevant systems.
- Coordinate with training, finance, and operations teams, prepare basic reports on customer satisfaction and service performance, and recommend improvements.
Qualifications
- Strong customer focused skills, including Customer Service, Customer Support, and Customer Satisfaction, with a proven ability to resolve inquiries and complaints effectively.
- Experience in Customer Service Management, including supervising or leading a customer facing team in a service oriented environment.
- Excellent Communication skills (verbal and written), with the ability to interact clearly and professionally with a diverse customer base and internal stakeholders.
- Previous experience in education, training centers, or driving schools is an advantage, especially in the Gulf region.
- Bilingual proficiency in Arabic and English is highly preferred; additional languages are a plus.
- Strong organizational and time management abilities, with attention to detail and accuracy in documentation.
- Comfort using customer management systems, office software, and call center tools.
- Ability to work on site full time in Doha, Qatar, including occasional shifts or extended hours based on operational needs.
- Diploma or bachelor's degree in Business, Administration, or a related field preferred, or equivalent practical experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Rayah Driving School
Executive Secretary
Doha, QAT
Al Rayah Driving School seeks an Executive Secretary to the Chairman to provide high-level administrative support, manage calendars, coordinate meetings, and handle correspondence in both English and Arabic. The ideal ca
Outdoor Sales Associate
Doha, QAT
Al Rayah Driving School seeks an Outdoor Sales Associate to conduct outdoor sales activities, achieve targets, and build client relationships in Doha. Requires 1 year of sales experience, a valid Qatar Driving License, a
Human Resources Assistant
Doha, QAT
Al Rayah Driving School is seeking a proactive HR Assistant with strong recruitment experience to support the HR department in Doha. The role involves end-to-end recruitment, candidate sourcing, interview coordination, a
Social Media Content Creator
Doha, QAT
Company Description Al Rayah Driving School is a leading, licensed driving training institute in the State of Qatar, dedicated to providing high-quality education on road safety and driver skills. We offer bilingual cour
Outdoor Sales Associate - Walk In Interview 25th May 2026
Doha, QAT
Walk -In Interview Outdoor Sales Associate Al Rayah Driving School - Umm Salal Ali Monday, 25th May 2026 03:00 PM to 07:00 PM Pay: 2,000.00 (QAR) - 2,500.00 (QAR) per month Job description: Position Overview Al Rayah Dri
Sales Manager
Doha, QAT
Join Our Team We are looking for an experienced and results-driven Sales Manager to lead and expand our sales operations. The ideal candidate should have strong experience in B2B and B2C sales operations, and team manage
Executive Secretary
Doha, QAT
Outdoor Sales Associate
Doha, QAT
Human Resources Assistant
Doha, QAT
Social Media Content Creator
Doha, QAT
Outdoor Sales Associate - Walk In Interview 25th May 2026
Doha, QAT
Sales Manager
Doha, QAT