naukri
Customer Service Specialist (Remote)
Client of Pulse Media NL
Remote, KSA
0 5 Years
Remote
Discovered 3 weeks ago
Customer serviceEmail supportTelephone supportLive chat supportComplaint resolutionCustomer account support
Free
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Customer serviceEmail supportTelephone support
Role Overview
Provide customer assistance in a fully remote capacity.
Serve as an important point of contact for customers by providing timely assistance and maintaining accurate customer records.
Assist customers through email, phone, live chat, and other digital communication channels.
Work independently, manage multiple customer requests, and remain professional in challenging situations.
Key Skills for This Role
Customer serviceEmail supportTelephone supportLive chat supportComplaint resolutionCustomer account support
Full Job Posting
Job Overview
Provide customer assistance in a fully remote capacity.
Serve as an important point of contact for customers by providing timely assistance and maintaining accurate customer records.
Assist customers through email, phone, live chat, and other digital communication channels.
Work independently, manage multiple customer requests, and remain professional in challenging situations.
Customer Support
- Respond promptly and professionally to customer questions through email, telephone, live chat, and approved communication channels.
- Provide accurate information about products, services, accounts, orders, company policies, and procedures.
- Listen to customer concerns and identify appropriate solutions.
- Resolve routine customer complaints and service issues efficiently.
- Escalate complex or sensitive cases to the appropriate department or supervisor.
- Follow up with customers to ensure issues have been successfully resolved.
- Maintain a friendly, respectful, and professional approach during customer interactions.
- Assist customers with account-related questions and basic troubleshooting.
- Guide customers through company processes, online services, forms, or account procedures.
- Help create a positive customer experience that encourages satisfaction and long-term loyalty.
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