Customer Service Specialist

Customer Service Specialist – Permanent - Multiple Opportunities Location: Parramatta Salary Range: $76,000 - $81,000 Total Package

At Pepper Money, we've spent more than 26 years helping people achieve their goals.

Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions.

While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.

As a Customer Service Specialist, you'll be at the heart of delivering exceptional service to our customers.

You'll manage a broad range of customer enquiries and servicing requests, taking ownership of each interaction and helping customers achieve the best possible outcome.

This is a permanent opportunity to join a collaborative team where customer experience, problem-solving and continuous improvement are valued every day.

• Manage customer enquiries across phone, email and written channels, and work towards first contact resolution.
• Provide accurate information on loan accounts, payments, statements, transactions and servicing options.
• Complete customer account maintenance activities with accuracy and attention to detail.
• Investigate enquiries and identify practical solutions to meet customer needs.
• Support customers to confidently use online and self-service tools.
• Collaborate with internal teams to resolve more complex enquiries.
• Maintain accurate records and ensure compliance with business, policy and regulatory requirements.

About you

You're passionate about delivering great customer experiences and thrive in a fast-paced environment where no two days are the same.

You combine strong communication skills with sound judgement, attention to detail and a proactive approach to problem-solving.

Most importantly, you're someone who genuinely enjoys helping customers and working collaboratively with others.