Customer Service Representatives (Collections)

Hours : Monday - Friday 8:30am - 5:30pm (37.5 hour & 40 hour contracts available)

Pay Rate : £12.75 per hour/ £26,520 per annum, based on a 40-hour work week

Office Location : 310 St Vincent Street, Dalmore House, Glasgow, G2 5RU (Our brand new office)

Previous collections, debt recovery, credit control, or customer service experience is highly desirable.

Experience handling outstanding balances, arrears, payment issues, or payment arrangements is an advantage.

Previous experience in a finance, banking, credit, collections, or contact centre environment is an asset.

Strong verbal and written communication skills, with the ability to communicate confidently and professionally with customers.

Negotiation and influencing skills , with the ability to have sensitive conversations about outstanding payments.

Empathetic and compassionate approach, particularly when supporting vulnerable customers or customers experiencing financial difficulties .

Strong problem-solving and decision-making skills, with the ability to identify appropriate solutions for customers.

Excellent attention to detail and organizational skills when reviewing account information and maintaining accurate records.

Ability to remain professional and resilient when handling challenging or sensitive customer conversations.

Ability to work independently, manage time effectively, and prioritize workload in a fast-paced environment.

Computer literate and proficient in Microsoft Office/Google Suite, including Excel and Word.

We offer more than just a role — we provide a supportive environment where your growth, wellbeing, and success matter. When you join our team, you'll benefit from:

Birthday holiday to celebrate your special day

Clear career path programmes to support your professional development

Referral bonuses for helping us grow our team

A comprehensive wellbeing programme

A brand-new office with access to local discounts

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

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LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.