Customer Service Representative - UAE National
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Key skills for this role
About the Role
Hilti Group is looking for a UAE National Customer Service Representative to deliver exceptional support and ensure customer satisfaction. The role involves processing customer contacts, managing complaints, maintaining customer master data in SAP, and supporting field personnel.
Key Skills for This Role
Responsibilities
- Process all contacts (inbound and outbound email, fax, chat, voice) from customers efficiently and professionally
- Actively manage customer complaint handling and provide First Contact Solution wherever possible
- Take responsibility for Customer Master Data by ensuring 100% accuracy and completeness in SAP system
- Actively promote the use of other sales channels to drive Multi Channel System orchestration
- Support field based personnel by providing timely, detailed and accurate communication and sales leads
- Act as a central point of contact for customers by interfacing with associated departments
- Maintain additional tasks as identified by management in areas such as administration, sales, productivity, quality
Requirements
- UAE National Family Book (to comply with UAE Emiratization law)
- Bachelor's Degree
- Proficiency in English (verbal and written)
- Good computer skills (ideally SAP)
- Excellent telephone manner
- Exceptional interpersonal and negotiation skills
- High commitment to customer satisfaction
- Team playing skills with strong customer orientation
- Self motivation, highly energetic, outgoing character
Full Job Posting
Role Overview
- Customer Service Representative at Hilti, delivering exceptional support and ensuring customer satisfaction.
- Process all contacts (inbound and outbound email, fax, chat, voice) from customers.
Key Responsibilities
- Process all contacts (inbound and outbound email, fax, chat, voice) from customers efficiently and professionally.
- Actively manage customer complaint handling and provide First Contact Solution wherever possible.
- Take responsibility for Customer Master Data by ensuring 100% accuracy and completeness in SAP system.
- Actively promote the use of other sales channels to drive Multi Channel System orchestration.
- Support field based personnel by providing timely, detailed and accurate communication, sales leads.
- Act as a central point of contact for customers by interfacing with associated departments.
- Maintain additional tasks as identified by management in areas such as administration, sales, productivity, quality.
What You’ll Bring
- UAE National Family Book (to comply with UAE Emiratization law).
- A Bachelor’s Degree.
- Proficiency in English (verbal and written).
- Good computer skills (ideally SAP).
- An excellent telephone manner.
- Exceptional interpersonal and negotiation skills.
- High commitment to customer satisfaction.
- Team playing skills with strong customer orientation.
- Self motivation, highly energetic, outgoing character and willingness to explore self potential.
What’s In It for You
- Opportunities to move around the business, work abroad, experience different job functions and tackle different markets.
Why Hilti
- Hilti is a global leader in construction innovation with more than 34,000 team members across 120 countries.
- Guided by purpose: Making Construction Better.
Commitment to Inclusion
- Inclusion is a key focus; committed to embracing diversity of thought and creating an inclusive environment.
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