Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cure.
Key Skills for This Role
Responsibilities
- Process telephone and email orders, inquiries, complaints, and general information
- Manage order placement process and customer returns
- Support Customer Master Data management
- Maintain service level agreements and EMEA metrics
- Support commercial and marketing business improvement initiatives
Requirements
- Experience in customer service operations
- Strong communication skills
- Ability to manage customer relationships
Full Job Posting
Job Purpose
- Customer Service Representative processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication.
Main Duties
- Processing all telephone, email orders, enquiries, complaints, and general information.
- Management of order placement process.
- Processing customer returns.
- Management of Credit & Debit Notes.
- Support Customer Master Data management.
- Outbound calls.
- Maintaining Service Level Agreements & EMEA Metrics (including Key Performance Indicators associated with role).
- Maintaining product, system & commercial knowledge to manage customer relationships.
- Attendance of face to face meetings with customers & other internal partners, hosting Customer Visits to site.
- Support the Commercial & Marketing business improvements initiatives.
- Management of the relationship between Supply Chain and Key Account team.
Dimensions
- Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a one contact resolution and complete ownership of the customer experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Johnson and Johnson
Senior Finance Analyst, DS MEA
Saudi Arabia, KSA
Job Function: Finance Job Sub Function: Finance Business Partners Job Category: Professional All Job Posting Locations: Jeddah, Saudi Arabia, Riyadh, Saudi Arabia DePuy Synthes ...
Medical Affairs Operational Excellence Intern
Dubai, UAE
Johnson & Johnson offers a 12-month internship in Dubai supporting Medical Affairs operational activities. The intern will maintain trackers, manage workflows, support meeting logistics, and produce status updates. Ideal
Product Specialist Neuroscience
Saudi Arabia, KSA
Job Function: Pharmaceutical Sales Job Sub Function: Sales Neuroscience (Commission) Job Category: Business Enablement/Support All Job Posting Locations: Riyadh, Saudi Arabia Ab...
Technology Director MedTech Surgery EM
Dubai, UAE
Lead technology strategy and execution for MedTech Surgery, focusing on digital innovation, AI capabilities, and cross-regional collaboration to enhance customer experience.
Medical Account Manager
Riyadh, KSA
Lead customer account management in the optical channel, ensuring excellent service, communication, and strategic planning while developing key relationships.
Regulatory Affairs Specialist
Saudi Arabia, KSA
Responsible for regulatory product submissions, compliance, and support for medical devices in Saudi Arabia, requiring analytical reasoning and communication skills.
EM Launch Lead Imaavy & EMEA VMAX PAH Product Manager
Saudi Arabia, KSA
Responsible for commercial growth and launch leadership in Emerging Markets, requiring strategic planning, brand management, and strong analytical skills.
Medical Science Liaison Dermatology
United Arab Emirates, UAE
Job Function: Medical Affairs Group Job Sub Function: Medical Science Liaison Job Category: Scientific/Technology All Job Posting Locations: Dubai, United Arab Emirates Job Desc...
Senior Finance Analyst, DS MEA
Saudi Arabia, KSA
Medical Affairs Operational Excellence Intern
Dubai, UAE
Product Specialist Neuroscience
Saudi Arabia, KSA
Technology Director MedTech Surgery EM
Dubai, UAE
Medical Account Manager
Riyadh, KSA
Regulatory Affairs Specialist
Saudi Arabia, KSA
EM Launch Lead Imaavy & EMEA VMAX PAH Product Manager
Saudi Arabia, KSA
Medical Science Liaison Dermatology
United Arab Emirates, UAE