Customer Service Representative (Remote)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
PULSE (MENA) is seeking a motivated Customer Service Representative to provide exceptional support across phone, email, chat, and social media. This fully remote role requires 1-2 years of customer service experience, strong communication skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms
- Deliver accurate information regarding products, services, policies, and procedures
- Resolve customer complaints with professionalism, empathy, and efficiency
- Escalate complex issues to the appropriate departments while ensuring timely follow up
- Maintain a positive and solution oriented approach in every customer interaction
- Build strong customer relationships through exceptional service
- Identify customer needs and recommend appropriate solutions
- Accurately record customer interactions within the CRM system
- Work closely with internal teams including Operations, Sales, Technical Support, and Quality Assurance
- Meet or exceed established KPIs including CSAT, FCR, AHT, and QA scores
Requirements
- High school diploma required; Associate's or Bachelor's degree preferred
- Minimum of 1–2 years of experience in customer service, contact center, or client support
- Experience working remotely is an advantage
- Strong computer literacy and ability to learn new systems quickly
- Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar
- Proficiency in Microsoft Office or Google Workspace
- Reliable high speed internet connection and a dedicated home workspace
- Excellent verbal and written communication skills in English
- Arabic proficiency is highly preferred
Full Job Posting
About PULSE (MENA)
- PULSE (MENA) is a forward thinking organization committed to delivering exceptional customer experiences across the Middle East and North Africa.
- We are seeking motivated, customer focused professionals who are passionate about helping people and thrive in a remote work environment.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, WhatsApp, and social media platforms.
- Deliver accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints with professionalism, empathy, and efficiency.
- Escalate complex issues to the appropriate departments while ensuring timely follow up.
- Maintain a positive and solution oriented approach in every customer interaction.
- Build strong customer relationships through exceptional service.
- Identify customer needs and recommend appropriate solutions.
- Ensure high levels of customer satisfaction by exceeding service expectations.
- Follow up with customers when necessary to ensure complete issue resolution.
- Accurately record customer interactions within the CRM system.
- Maintain detailed notes regarding customer requests and resolutions.
- Update customer information while ensuring data accuracy.
Required Qualifications
- High school diploma required; Associate's or Bachelor's degree preferred.
- Minimum of 1–2 years of experience in customer service, contact center, or client support.
- Experience working remotely is an advantage.
- Strong computer literacy and ability to learn new systems quickly.
- Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, HubSpot, or similar.
- Proficiency in Microsoft Office or Google Workspace.
- Reliable high speed internet connection and a dedicated home workspace.
Required Skills
- Excellent verbal and written communication skills.
- Professional phone etiquette.
- Strong active listening abilities.
- Clear and confident communication.
- Empathy and patience.
- Positive attitude.
- Strong interpersonal skills.
- Ability to manage difficult conversations professionally.
- Analytical thinking.
- Conflict resolution.
- Decision making skills.
- Ability to work under pressure while maintaining quality.
Technical Requirements
- Stable broadband internet connection (minimum 25 Mbps recommended).
- Quiet, professional home office environment.
- Laptop or desktop computer meeting company specifications.
- Noise cancelling headset with microphone.
- Webcam for virtual meetings and training.
What We Offer
- Fully remote work environment.
- Competitive salary.
- Performance based incentives and recognition programs.
- Paid training and continuous professional development.
- Career growth opportunities within PULSE (MENA).
- Collaborative and inclusive company culture.
- Access to modern customer support tools and technology.
- Employee wellness and engagement initiatives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PULSE (MENA)
Administrative Professional - Operations & Office Support (Remote)
Jeddah, KSA
PULSE (MENA) is looking for a highly organized Remote Administrative Assistant to support operations by maintaining records, organizing information, and coordinating workflows. This entry-level role provides structured o
Administrative Professional - Operations & Office Support (Remote)
Dubai, UAE
PULSE (MENA) is hiring a Remote Administrative Assistant to support operations by maintaining records, organizing information, and coordinating workflows. This entry-level role offers structured training and is ideal for
Administrative Professional - Operations & Office Support (Remote)
Ajman, UAE
PULSE (MENA) is hiring a Remote Administrative Assistant to support operations by maintaining records, organizing information, and coordinating workflows. This entry-level role offers structured training and is ideal for
Administrative Professional - Operations & Office Support (Remote)
Sharjah, UAE
PULSE (MENA) is hiring a Remote Administrative Assistant to support operations by maintaining records, organizing information, and coordinating workflows. This entry-level role offers structured training and is ideal for
Customer Service Representative (Remote)
Sharjah, UAE
PULSE (MENA) is seeking a remote Customer Service Representative to handle inquiries via phone, email, chat, and social media, resolve issues, and ensure high customer satisfaction. Candidates need 1-2 years of customer
Customer Service Representative (Remote)
Riyadh, KSA
PULSE (MENA) is seeking a motivated Customer Service Representative to handle inquiries via phone, email, chat, and social media. The role requires excellent communication skills, empathy, and the ability to work indepen
Customer Service Representative (Remote)
Jeddah, KSA
PULSE (MENA) seeks a remote Customer Service Representative to handle inquiries via phone, email, chat, and social media. The role requires 1-2 years of customer service experience, strong communication skills, and fluen
Entry-Level Administrative Professional - Operations & Office Support (Remote)
Jeddah, KSA
PULSE (MENA) is seeking a motivated, detail-oriented Entry-Level Administrative Professional to join their Operations team. The role involves providing administrative and operational support, coordinating schedules, mana
Administrative Professional - Operations & Office Support (Remote)
Jeddah, KSA
Administrative Professional - Operations & Office Support (Remote)
Dubai, UAE
Administrative Professional - Operations & Office Support (Remote)
Ajman, UAE
Administrative Professional - Operations & Office Support (Remote)
Sharjah, UAE
Customer Service Representative (Remote)
Sharjah, UAE
Customer Service Representative (Remote)
Riyadh, KSA
Customer Service Representative (Remote)
Jeddah, KSA
Entry-Level Administrative Professional - Operations & Office Support (Remote)
Jeddah, KSA