Customer Service Representative (Part-Time)

The Customer Service Representative (CSR) with the RCM Certificate Program will work both independently and in collaboration with team members and internal departments to appropriately manage customer expectations with diplomacy and tact providing a superior customer service experience. The CSR team is responsible for the organization’s front-line interactions with customers for a number of departments, primarily the Certificate Program (Examinations); but also for Teacher Certification, Digital Learning, the online Bookstore, and the Smart Start international programs.

Service hours are 9:00 a.m. - 9:00 p.m. ET Monday through Friday, and 9:00 a.m. - 5:00 p.m. ET on Saturdays, and customer service is offered in English (spoken/written), French (spoken/written), Mandarin (spoken), and Cantonese (spoken). We are currently seeking candidates who have flexible availability for shifts, and who are proficient in Mandarin, Cantonese and/or French, in addition to English.

Well-developed interpersonal skills with a customer-driven approach to answering questions and resolving concerns with diplomacy and tact.