Customer Service Representative
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Key skills for this role
About the Role
Xylem is hiring a Customer Service Representative in Yellow Springs, OH. The role involves order processing, customer communication, and cross-functional collaboration to ensure an elevated customer experience.
Key Skills for This Role
Responsibilities
- Process orders received via e mail, phone, EDI and eCommerce
- Engage with customers to clarify order details, provide order updates, and resolve issues
- Process RMA's, credits, restocking fees for product returns
- Coordinate and respond to customer requests for information involving other internal departments
- Collaborate cross functionally to streamline order processing and order fulfillment
Requirements
- High school diploma or GED required
- Bachelor's degree in business administration or equivalent experience preferred
- 2+ years' experience in fast paced global customer service environment
- Microsoft Office and knowledge of order processing software and workflows
- Outstanding written and verbal communications
- Strong time management skills
Full Job Posting
Company Overview
- Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact.
- We are hiring a Customer Service Representative in Yellow Springs.
Core Responsibilities
- Process orders received via e mail, phone, EDI and eCommerce.
- Engage with customers to clarify order details, provide order updates, and resolve issues.
- Process RMA's, credits, restocking fees for product returns.
- Coordinate and respond to customer requests for information involving other internal departments.
- Collaborate cross functionally to streamline order processing and order fulfillment.
Qualifications
- High school diploma or GED required.
- Bachelor's degree in business administration or equivalent experience preferred.
- 2+ years' experience in fast paced global customer service environment.
- Microsoft Office and knowledge of order processing software and workflows.
- Prefer experience with Oracle 11i software system or SAP.
- CRM experience a plus.
- Outstanding written and verbal communications.
- Strong time management skills.
What We Can Offer You
- Generous PTO package and paid holidays.
- Generous retirement savings plan.
- Customizable health, dental and vision insurance (eligible on first date).
- Career progression plans.
- Paid parental leave.
- Tuition Reimbursement.
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