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Customer Service Representative -Messaging
Accenture in India
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer operationsService desk supportCustomer and employee supportNon-voice supportEmail supportChat support
Free
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Customer operationsService desk supportCustomer and employee support
Role Overview
The role supports Accenture's Customer Support and Next Generation Customer Operations processes, including an HR Contact Center function.
The position handles queries from employees, customers, and vendors of client organizations through structured, personalized support interactions.
Key Skills for This Role
Customer operationsService desk supportCustomer and employee supportNon-voice supportEmail supportChat support
Full Job Posting
Role Overview
The role supports Accenture's Customer Support and Next Generation Customer Operations processes, including an HR Contact Center function.
The position handles queries from employees, customers, and vendors of client organizations through structured, personalized support interactions.
Skill Required
- The listed skill is Next Generation Customer Operations - Service Desk Non-Voice Support.
- The listed designation is Business Advisory Analyst.
Qualifications
- Any graduation qualification is required.
- Strong problem-solving, critical thinking, and logical thinking abilities are required.
- Strong written and verbal communication skills are required.
- The role requires teamwork, adaptability, and flexibility.
- Previous customer or employee support experience is listed as a plus rather than a requirement.
Customer Support Responsibilities
- Manage and resolve customer queries, escalations, and complaints while providing effective resolutions.
- Handle employee, customer, and vendor queries and support a seamless customer and employee experience.
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