Customer Service Representative
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Key skills for this role
About the Role
Emdad By Elm is hiring a Customer Service Representative to provide support via phone, email, and other channels. The role involves handling inquiries, complaints, and data entry while ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries and provide the required information
- Follow up on customer requests received through various systems
- Handle complaints and follow up until resolution
- Record and update customer data in approved systems and collect related statistics
- Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer
- Comply with defined KPIs and service level standards
- Contribute to improving customer experience and service quality by identifying challenges and obstacles faced by customers and following up with relevant stakeholders
Requirements
- Bachelor's degree
- Excellent verbal and written communication skills
- Ability to deal with customers and solve problems effectively
- Proficiency in using computers and Microsoft Office applications
- Ability to work under pressure and manage time efficiently
- Previous experience in customer service or call centers is preferred
Full Job Posting
Job Description
- Providing customer support via phone, email, and various communication channels, handling inquiries and complaints efficiently to ensure customer satisfaction and enhance their overall experience.
Responsibilities
- Respond to customer inquiries and provide the required information.
- Follow up on customer requests received through various systems.
- Handle complaints and follow up until resolution.
- Record and update customer data in approved systems and collect related statistics.
- Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer.
- Comply with defined KPIs and service level standards.
- Contribute to improving customer experience and service quality by identifying challenges and obstacles faced by customers and following up with relevant stakeholders.
Skills and Requirement
- Bachelor’s degree
- Excellent verbal and written communication skills
- Ability to deal with customers and solve problems effectively.
- Proficiency in using computers and Microsoft Office applications.
- Ability to work under pressure and manage time efficiently.
- Previous experience in customer service or call centers is preferred.
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