Customer Service Representative
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Key skills for this role
About the Role
Duserve Facilities Management is seeking a Customer Service Representative to provide administrative and customer support, man the reception counter, and handle client inquiries. The role requires a Bachelor's degree or equivalent and at least 3 years of experience in a similar role.
Key Skills for This Role
Responsibilities
- Meet and greet clients and visitors
- Attend to customer calls and respond to emails in a timely and professional manner
- Assign leads received from all channels
- Responsible for Agent agreements and commissions
- Support in the renewal of agreements for existing customers
- Follow all relevant departmental policies, processes, and standard operating procedures
- Ensure compliance with quality, health, safety, and environmental procedures
Requirements
- Bachelor’s Degree in any discipline or equivalent, or Undergraduate with adequate experience
- Minimum 3 years’ experience in similar role for similar industry
Full Job Posting
Job Purpose
- To provide administrative and customer support, manning the reception counter and other duties according to defined standards and policies.
Key Accountabilities
- Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails. Assign leads. Responsible for Agent agreements and commissions. Support renewal of agreements.
- Information Security Risk (ISR) Compliances: Ensure confidentiality, integrity, and availability of business information.
- Policies and procedures: Follow all relevant departmental policies and procedures.
- QHSSE: Ensure compliance with quality, health, safety, and environmental procedures.
- Ad hoc requests: Perform additional duties as requested.
Knowledge & Technical Skills
- Administrative Know how
- Effective communication skills
- Reports preparation
Minimum Education & Experience
- Bachelor’s Degree in any discipline or equivalent, or Undergraduate with adequate experience
- Minimum 3 years’ experience in similar role for similar industry
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