Customer Service Representative
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Key skills for this role
About the Role
Job purpose: To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies Key accountabilities:.
Key Skills for This Role
Responsibilities
- Meet and greet clients and visitors
- Attend to customer calls and respond to emails in timely and professional manner
- Assign leads received from all channels
- Responsible for Agent agreements and commissions
- Support in renewal of agreements for existing customers
- Ensure confidentiality, integrity, and availability of business information
- Follow all relevant departmental policies and procedures
- Ensure compliance with QHSSE procedures
- Perform additional duties as requested by direct manager
- Train, develop and mentor UAE Nationals if assigned
Requirements
- Provide administrative and customer support
- Man the reception counter
- Attend to customer calls and respond to emails in timely and professional manner
- Assign leads received from all channels
- Responsible for Agent agreements and commissions
- Support in renewal of agreements for existing customers
- Ensure confidentiality, integrity, and availability of business information
- Follow all relevant departmental policies and procedures
- Ensure compliance with QHSSE procedures
Full Job Posting
Job Purpose
- To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies.
Key Accountabilities
- Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing cu
- Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation's information security policies, processes, and programs. Stay always informed about the changes in the corporat
- Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
- AD HOC REQUESTS: Perform additional duties commensurate with the current role, as and when requested by the direct manager. Train, develop and mentor UAE Nationals, if assigned.
Knowledge & Technical Skills
- Administrative Know how
- Effective communication skills
- Reports preparation
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