Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
IIQAF Group is looking for a professional Customer Service Representative to join their insurance team in Dubai. The role involves handling policy inquiries, assisting clients, resolving concerns, and ensuring a seamless customer experience.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, live chat, and other communication channels
- Provide accurate information about insurance policies, coverage, premiums, renewals, endorsements, and claims procedures
- Assist customers with policy applications, renewals, cancellations, endorsements, and account updates
- Handle customer complaints professionally and resolve issues in a timely manner
- Coordinate with underwriting, claims, finance, and operations teams to resolve customer requests
- Maintain accurate customer records using CRM and insurance management systems
- Process customer documentation and verify policy information
- Educate customers about available insurance products and services
- Meet customer service KPIs, response time targets, and quality standards
Requirements
- Bachelor's degree or diploma in Business Administration, Insurance, Finance, Marketing, or a related field
- Previous experience as a Customer Service Representative or similar role is preferred
- Experience in insurance, banking, financial services, or customer service industry is highly desirable
- Knowledge of insurance policies, claims processes, policy administration, and customer support procedures is an advantage
- Excellent verbal and written communication skills in English
- Additional languages such as Arabic, Hindi, or Urdu are an advantage
- Proficiency in Microsoft Office and CRM software
- Strong problem solving, organizational, and interpersonal skills
- Ability to work in a fast paced, target driven environment
Full Job Posting
Job Summary
- IIQAF Group is looking for a professional and customer focused Customer Service Representative to join our insurance team in Dubai.
- The successful candidate will provide exceptional customer support by handling policy inquiries, assisting clients with insurance products and services, resolving customer concerns, processing policy requests, and ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate information about insurance policies, coverage, premiums, renewals, endorsements, and claims procedures.
- Assist customers with policy applications, renewals, cancellations, endorsements, and account updates.
- Handle customer complaints professionally and resolve issues in a timely manner.
- Support clients throughout the policy lifecycle while ensuring a positive customer experience.
- Coordinate with underwriting, claims, finance, and operations teams to resolve customer requests.
- Maintain accurate customer records using CRM and insurance management systems.
- Process customer documentation and verify policy information.
- Educate customers about available insurance products and services.
- Follow company policies, service standards, and regulatory requirements.
- Monitor customer satisfaction and contribute to service quality improvements.
- Meet customer service KPIs, response time targets, and quality standards.
Required Qualifications
- Bachelor's degree or diploma in Business Administration, Insurance, Finance, Marketing, or a related field.
- Previous experience as a Customer Service Representative, Customer Support Executive, Customer Care Representative, Client Service Representative, Insurance Customer Service Representative, Call Center Agent, Contact Center Representative, or Client Relationship Executive is preferred.
- Experience in the insurance, banking, financial services, or customer service industry is highly desirable.
- Knowledge of insurance policies, claims processes, policy administration, and customer support procedures is an advantage.
- Excellent verbal and written communication skills in English.
- Additional languages such as Arabic, Hindi, or Urdu are an advantage.
- Proficiency in Microsoft Office and CRM software.
- Strong problem solving, organizational, and interpersonal skills.
- Ability to work in a fast paced, target driven environment.
Required Skills
- Customer Service
- Customer Support
- Customer Care
- Client Relationship Management
- Insurance Customer Service
- Insurance Operations
- Policy Administration
- Policy Renewals
- Claims Support
- Insurance Documentation
Benefits
- Performance based incentives
- Medical insurance
- Paid annual leave
- UAE employment visa
- End of service benefits as per UAE Labour Law
- Professional training and career development
- Career advancement opportunities
- Supportive and collaborative work environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IIQAFGROUP
Chef / Cook
Dubai, UAE
IIQAF Group is seeking a passionate and skilled Chef/Cook to join their hospitality team in Dubai. The role involves preparing high-quality meals, ensuring food safety, managing kitchen operations, and delivering an outs
Logistics Coordinator
Dubai, UAE
IIQAF Group is hiring a Logistics Coordinator for its hospitality operations in Dubai. The role involves coordinating movement of goods, food supplies, and equipment, managing inventory, and ensuring timely distribution
Event Coordinator
Dubai, UAE
IIQAF Group is seeking an Event Coordinator to plan and execute corporate events, weddings, and hospitality functions in Dubai. The role involves client consultation, vendor coordination, and event logistics. Candidates
Housekeeping Attendant
Dubai, UAE
IIQAF Group is seeking a dedicated Housekeeping Attendant to maintain cleanliness and guest comfort in Dubai. The role involves cleaning guest rooms, public areas, and facilities while delivering exceptional customer ser
Light Vehicle Driver
Dubai, UAE
IIQAF Group is seeking a reliable Light Vehicle Driver to join their insurance operations team in Dubai. The role involves safe transportation of employees, clients, and documents, with strong knowledge of Dubai roads an
Marketing Executive
Dubai, UAE
IIQAF Group seeks a creative Marketing Executive for its insurance team in Dubai. The role involves planning and executing marketing campaigns, generating leads, and promoting insurance products across digital and tradit
CCTV Operator
Dubai, UAE
IIQAF Group seeks a vigilant CCTV Operator to monitor surveillance systems, protect assets, and ensure safety in Dubai. The role involves monitoring live feeds, reporting incidents, maintaining logs, and coordinating wit
Document Controller
Dubai, UAE
IIQAF Group is seeking a highly organized Document Controller to manage, organize, and control company documents, insurance records, and policy files in Dubai. The role requires experience in document control, records ma
Chef / Cook
Dubai, UAE
Logistics Coordinator
Dubai, UAE
Event Coordinator
Dubai, UAE
Housekeeping Attendant
Dubai, UAE
Light Vehicle Driver
Dubai, UAE
Marketing Executive
Dubai, UAE
CCTV Operator
Dubai, UAE
Document Controller
Dubai, UAE