Customer Service Representative
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Key skills for this role
About the Role
ADM is seeking a Customer Service Representative II to manage customer order fulfillment from entry to delivery. The role involves customer relationship management, order processing, and cross-functional collaboration in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Serve as the main point of contact for assigned customers
- Answer customer inquiries via email and phone
- Prepare, submit, and monitor daily and ad hoc reports
- Prepare and submit customized documentation
- Coordinate and manage client projects in collaboration with field sales team and internal departments
- Enter and update master data according to specifications
- Resolve credit hold issues
- Maintain accurate data for customers in all required systems
- Manage Arabic language customer labels
- Process new and revised purchase orders in a timely manner
- Provide timely order acknowledgements and shipment status updates to customers
- Proactively identify and resolve order issues, track shipments, and expedite orders as needed
Requirements
- ISCED Level 4 and three years of experience, or ISCED Level 3 and five years of experience
- Ability to hear and speak clearly; read, comprehend, and communicate in Arabic and English
- Moderate computer skills including Microsoft Office, Salesforce, and ERPs
- Positive attitude with strong customer service orientation
- Excellent problem solving and critical thinking abilities
- Time management skills and ability to multi task
Full Job Posting
Job Summary
- The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization, responsible for managing the customer order fulfilment process from order entry to delivery.
- This role reports to the Customer Service Team Lead for the Dubai Flavors facility.
Primary Responsibilities
- Serve as the main point of contact for assigned customers
- Answer customer inquiries via email and phone
- Prepare, submit, and monitor daily and ad hoc reports
- Prepare and submit customized documentation
- Coordinate and manage client projects in collaboration with the field sales team and internal departments
- Enter and update master data according to specifications
- Resolve credit hold issues
- Maintain accurate data for customers in all required systems
- Manage Arabic language customer labels
- Process new and revised purchase orders in a timely manner
- Provide timely order acknowledgements and shipment status updates to customers
- Proactively identify and resolve order issues, track shipments, and expedite orders as needed
Critical Skills and Competencies
- Positive attitude with a strong customer service orientation
- Establish and maintain positive relationships with customers
- Team oriented with a willingness to collaborate in a fast paced environment
- Ability to hear and speak clearly; read, comprehend, and communicate in Arabic and English
- Excellent problem solving and critical thinking abilities
- Excellent verbal and written communication skills
- Time management skills and the ability to multi task
- Moderate computer skills including Microsoft Office, Salesforce, and ERPs
- Willingness to learn, help others, and flexibility to adapt to change
Education and Experience Requirements
- ISCED Level 4 and three years of experience, or ISCED Level 3 and five years of experience
- Position requires sitting for prolonged periods of time and operating a keyboard
Work Location
- Onsite
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