Customer Service Representative
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Key skills for this role
About the Role
ADM seeks a Customer Service Representative II to manage order fulfillment and provide excellent customer service for the Dubai Flavors facility. The role involves processing orders, resolving issues, and collaborating with sales and supply chain teams.
Key Skills for This Role
Responsibilities
- Serve as main point of contact for assigned customers
- Process new and revised purchase orders in a timely manner
- Resolve credit hold issues and maintain accurate customer data
- Collaborate with cross functional teams to resolve product issues and complaints
Requirements
- ISCED Level 4 and 3 years experience, or ISCED Level 3 and 5 years experience
- Ability to communicate in Arabic and English
- Moderate computer skills including Microsoft Office, Salesforce, and ERPs
- Positive attitude and strong customer service orientation
Full Job Posting
Job Summary
- The Customer Service Representative II (CSR II) is an intermediate level role in the ADM Nutrition Customer Service organization, responsible for managing customer order fulfillment from order entry to delivery.
- This role reports to the Customer Service Team Lead for the Dubai Flavors facility.
Primary Responsibilities
- Serve as the main point of contact for assigned customers.
- Answer customer inquiries via email and phone.
- Prepare, submit, and monitor daily and ad hoc reports.
- Prepare and submit customized documentation.
- Coordinate and manage client projects with field sales and internal departments.
- Enter and update master data according to specifications.
- Resolve credit hold issues.
- Maintain accurate data for customers in all required systems.
- Manage Arabic language customer labels.
- Process new and revised purchase orders in a timely manner.
- Provide timely order acknowledgements and shipment status updates.
- Proactively identify and resolve order issues, track shipments, and expedite orders.
Critical Skills and Competencies
- Positive attitude with strong customer service orientation.
- Establish and maintain positive relationships with customers.
- Team oriented with willingness to collaborate in a fast paced environment.
- Ability to hear and speak clearly; read, comprehend, and communicate in Arabic and English.
- Excellent problem solving and critical thinking abilities.
- Excellent verbal and written communication skills.
- Time management skills and ability to multi task.
- Moderate computer skills including Microsoft Office, Salesforce, and ERPs.
- Willingness to learn, help others, and flexibility to adapt to change.
Education and Experience Requirements
- ISCED Level 4 and three years of experience, or ISCED Level 3 and five years of experience.
- Position requires sitting for prolonged periods and operating a keyboard.
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