Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Anix Global seeks a Customer Service Representative with 8+ years of experience in customer service or logistics, preferably in an international or export-focused role. The role involves order management, customer feedback management, cross-functional coordination, and document management.
Key Skills for This Role
Responsibilities
- End to end Order Management Manage orders through various channels (email, phone, or ERP).
- Customer Feedback Management Address customer complaints or concerns promptly, finding solutions or escalating when necessary.
- Coordinate with cross functional teams to ensure product availability and timely shipment/delivery.
- Document Management Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA.
Requirements
- Bachelor's degree in business administration, International Business, or a related field.
- 8+ years of experience in customer service, or logistics, preferably in an international or export focused role.
- Proficiency in ERP systems / Microsoft Office.
- Proven experience in customer service or similar role.
- Strong understanding of international trade regulations, export documentation, and logistics.
- Teamwork, accountability and reliability.
- Ability to multitask and work under pressure.
- Strong attention to detail and problem solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
- MUST HAVE EXP. IN POLYMER INDUSTRY
Full Job Posting
Role Overview
- Customer Service Representative (CSR) who will serve as the primary point of contact for customers, with excellent communication and interpersonal skills.
Qualifications Experience
- Bachelor's degree in business administration, International Business, or a related field.
- 8+ years of experience in customer service, or logistics, preferably in an international or export focused role.
- Proficiency in ERP systems / Microsoft Office.
- Proven experience in customer service or similar role.
- Strong understanding of international trade regulations, export documentation, and logistics.
- Teamwork, Accountability and reliability.
- Ability to multitask and work under pressure.
- Strong attention to detail and problem solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
Key Responsibilities
- End to end Order Management Manage and see that orders are managed through various channels internal and external communication (email, phone, or ERP).
- Customer Feedback Management: Address customer complaints or concerns promptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely manner.
- Coordinate with the CROSS functional teams to ensure product availability and timely Shipment/delivery.
- Document Management Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA.
Additional Information
- Location Dubai
- Salary 10 K AED
- MUST HAVE EXP. IN POLYMER INDUSTRY
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Anix Global
Planning Engineer
Abu Dhabi Emirate, UAE
Anix Global is seeking a Planning Engineer in Abu Dhabi with experience in 33/11kV primary substation projects. The role involves planning and scheduling of electrical infrastructure projects. Candidates need a Bachelor'
QA / QC civil engineer
Abu Dhabi, UAE
Anix Global is hiring a QA/QC Civil Engineer for substation projects in Abu Dhabi. The role requires a Bachelor's in Civil Engineering and 8-10 years of experience in substation 33/11 kV. Salary is 12,000 AED per month.
Civil Engineer
Abu Dhabi Emirate, UAE
Anix Global is hiring a Senior Civil Engineer for 33/11 KV primary substation projects in Abu Dhabi. The role requires 10+ years of experience and a budget of 15,000 AED per month.
Planning Engineer
Abu Dhabi Emirate, UAE
Anix Global is looking for a Planning Engineer with a Bachelor's in Electrical Engineering and experience in 33/11kV primary substation projects. The role requires knowledge of local regulations, proficiency in MS Projec
Assistant Vice President Human Resources
Abu Dhabi Emirate, UAE
Anix Global is seeking an AVP Human Resource to lead group HR strategy, governance, and operations in Abu Dhabi. The role requires 18+ years of progressive HR leadership experience, expertise in labor law compliance, and
QA / QC civil engineer
Abu Dhabi, UAE
Anix Global is seeking a QA/QC Civil Engineer with 8-10 years of experience in substation projects (33/11 kV). The role requires a Bachelor's degree in Civil Engineering and offers a salary of 12,000 AED per month. The p
Civil Engineer
Abu Dhabi Emirate, UAE
Anix Global is hiring a Senior Civil Engineer for 33/11 KV primary substation projects in Abu Dhabi. The role requires 10+ years of experience in substation projects. Budget is 15,000 AED per month.
Assistant Vice President Human Resources
Abu Dhabi Emirate, UAE
Anix Global is seeking an AVP Human Resources in Abu Dhabi to lead group HR strategy, governance, and operations across multi-country environments. The role requires 18+ years of HR leadership experience and expertise in
Planning Engineer
Abu Dhabi Emirate, UAE
QA / QC civil engineer
Abu Dhabi, UAE
Civil Engineer
Abu Dhabi Emirate, UAE
Planning Engineer
Abu Dhabi Emirate, UAE
Assistant Vice President Human Resources
Abu Dhabi Emirate, UAE
QA / QC civil engineer
Abu Dhabi, UAE
Civil Engineer
Abu Dhabi Emirate, UAE
Assistant Vice President Human Resources
Abu Dhabi Emirate, UAE