Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Eco Drive Driving Institute is seeking a Customer Service Representative in Dubai Industrial City to handle inquiries, manage payments, schedule classes, and provide administrative support.
Key Skills for This Role
Responsibilities
- Greet and assist customers in person, over the phone, and via email in a professional and courteous manner
- Process payments, issue receipts, and maintain accurate financial records
- Schedule driving lessons, tests, and other appointments efficiently
- Answer customer questions regarding courses, fees, policies, and procedures
- Maintain accurate student records, payment logs, and other administrative documents
- Assist with basic bookkeeping, invoicing, and tracking transactions
- Respond promptly to emails and phone calls, ensuring excellent customer service
- Use Word, Excel, and other basic software for documentation and reporting
- Assist with filing, organizing records, and other office tasks as needed
Requirements
- Bachelor's Degree or equivalent
- Previous experience in customer service, preferably in an educational or service based industry
- Basic financial knowledge (handling cash, card payments, receipts, etc.)
- Proficient in MS Office (Word, Excel, Outlook)
- Strong verbal and written communication skills
- Ability to multitask and work in a fast paced environment
- Good organizational skills and attention to detail
- Willingness to work 12 hour shifts, rotational shifts (including evenings and weekends), and flexible week offs
Full Job Posting
Job Summary
- We are seeking a friendly, organized, and detail oriented Customer Service Representative to join our driving school team.
- The ideal candidate will be responsible for handling customer inquiries, managing payments, scheduling classes/tests, and ensuring a smooth administrative process.
- This role requires the ability to work 12 hour shifts, with flexibility to accommodate rotational shifts, weekends, and adaptable week offs based on business needs.
Key Responsibilities
- Customer Interaction: Greet and assist customers in person, over the phone, and via email in a professional and courteous manner.
- Payment Handling: Process payments, issue receipts, and maintain accurate financial records.
- Class & Test Booking: Schedule driving lessons, tests, and other appointments efficiently.
- Inquiries & Support: Answer customer questions regarding courses, fees, policies, and procedures.
- Data Entry & Record Keeping: Maintain accurate student records, payment logs, and other administrative documents.
- Basic Financial Tasks: Assist with basic bookkeeping, invoicing, and tracking transactions.
- Communication: Respond promptly to emails and phone calls, ensuring excellent customer service.
- MS Office Proficiency: Use Word, Excel, and other basic software for documentation and reporting.
- General Administrative Support: Assist with filing, organizing records, and other office tasks as needed.
Qualifications & Skills
- Bachelor's Degree or equivalent.
- Previous experience in customer service, preferably in an educational or service based industry.
- Basic financial knowledge (handling cash, card payments, receipts, etc.).
- Proficient in MS Office (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast paced environment.
- Good organizational skills and attention to detail.
- Basic computer and data entry skills.
- Willingness to work 12 hour shifts, rotational shifts (including evenings and weekends), and flexible week offs as per business requirements.
Working Conditions
- Office based role with standard working hours; however, candidates must be available for extended 12 hour shifts, rotational schedules, and weekend coverage as needed.
- Friendly and supportive team environment.
Compensation
- Pay: AED3,000.00 per month
Additional Details
- Job Types: Full time, Permanent
- Location: Dubai Industrial City
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Eco Drive Driving Institute
Cleaner
Dubai, UAE
Eco Drive Driving Institute is hiring a Cleaner to perform general cleaning tasks including sweeping, mopping, dusting, and sanitizing restrooms. The ideal candidate has previous cleaning experience, attention to detail,
Sales Associate
Dubai, UAE
Eco Drive Driving Institute is hiring a Sales Executive to help customers start their driving journey. The role requires 1-2 years of sales experience in UAE, excellent communication skills, and a valid UAE residence vis
Call Center Agent
Dubai, UAE
Eco Drive Driving Institute is seeking a professional Call Center Agent to handle inbound and outbound calls, resolve customer inquiries, and maintain accurate records. The ideal candidate has at least 1 year of call cen
Customer Happiness Representative (UAE National)
Dubai, UAE
Eco Drive Driving Institute in Dubai seeks a UAE National Customer Happiness Representative to deliver exceptional customer service to learners and prospects. The role involves responding to inquiries, guiding course sel
Executive Assistant
Dubai, UAE
Eco Drive Driving Institute is seeking an Executive Assistant to provide high-level administrative support. You will manage calendars, schedule meetings, coordinate travel, prepare expense reports, and handle corresponde