Customer Happiness Representative (UAE National)
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Key skills for this role
About the Role
Eco Drive Driving Institute in Dubai seeks a UAE National Customer Happiness Representative to deliver exceptional customer service to learners and prospects. The role involves responding to inquiries, guiding course selection, and managing the customer journey.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer service to learners and prospects by responding to inquiries
- Guide customers through course options and explain procedures clearly and professionally
- Handle face to face, phone, and digital communications
- Manage the overall customers' journey to enhance the overall customer experience
- Exceed levels of customer satisfaction and represent Eco Drive’s values at all times
Requirements
- Strong customer facing skills, including Customer Service and Customer Support
- Ability to drive Customer Happiness by actively resolving issues, following up on requests, and maintaining professional service standards
- Excellent Communication skills, both verbal and written, in English; proficiency in Arabic
- Experience or interest in enhancing Customer Experience through empathetic interaction, feedback collection, and service improvements
- UAE National status, with eligibility to work on site in Dubai
- Prior experience in customer facing roles in education, training, or service industries is preferred
- Comfort with using computers and basic office software; familiarity with CRM
- Positive attitude, willingness
Full Job Posting
Company Description
- Eco Drive Driving Institute is a leading driving school in Dubai, established to redefine driving education and nurture a new generation of safe and responsible drivers.
- The institute is led by qualified, experienced, and multilingual instructors who deliver cutting edge driver education in an affordable and convenient manner.
- Located in Dubai Industrial City, Eco Drive operates one of the largest yard training centers in Dubai and integrates sustainable, eco friendly practices with advanced technology and artificial intelligence.
- The team is committed to exceeding learner expectations by providing supportive teaching, well structured course modules, and enjoyable behind the wheel experiences.
- Eco Drive offers a growth oriented environment and welcomes motivated individuals to join and build their careers with the institute.
Role Description
- This full time, on site Customer Happiness Representative role is based in Dubai and is open to UAE Nationals.
- The role focuses on delivering exceptional customer service to learners and prospects by responding to inquiries, guiding them through course options, and explaining procedures clearly and professionally.
- The representative will handle face to face, phone, and digital communications, manage the overall customers' journey to enhance the overall customer experience.
- The role requires an emphasis on exceeding the levels of customer satisfaction and representing Eco Drive’s values at all times.
Qualifications
- Strong customer facing skills, including Customer Service and Customer Support, with a focus on responsiveness and reliability.
- Ability to drive Customer Happiness by actively resolving issues, following up on requests, and maintaining professional service standards.
- Excellent Communication skills, both verbal and written, in English; proficiency in Arabic.
- Experience or interest in enhancing Customer Experience through empathetic interaction, feedback collection, and service improvements.
- UAE National status, with eligibility to work on site in Dubai.
- Prior experience in customer facing roles in education, training, or service industries is preferred.
- Comfort with using computers and basic office software; familiarity with CRM.
- Positive attitude, willingness
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