Customer Service Representative - BIL

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living.

Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.

Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is now hiring Bilingual Customer Service Representatives to fully train and work all from the comfort of your own home!

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies.

You will be connecting directly with our customers to support in solving the challenges they face.

You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home.

You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplore requires that you meet and the following criteria:

• A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time.
• High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.

We offer:

• Competitive compensation package
• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures.