Carrier Relations, Specialist

As a Senior Carrier Relations Specialist , you will serve as Xplore’s operational and commercial subject matter expert for third-party transport circuits.

You will be responsible for ensuring the accuracy, integrity, and completeness of carrier service records, validating carrier costs, supporting optimization initiatives, and managing carrier performance across Xplore’s transport network.

You will act as a key liaison between Xplore and external carriers, supporting circuit delivery, service assurance, billing resolution, and contract compliance.

This role combines operational expertise, financial analysis, data governance, and vendor management to ensure transport services are delivered efficiently, accurately tracked, and aligned with business and engineering objectives.

Unlike a traditional transport administrator focused primarily on order management, this role provides advanced analytical leadership, drives continuous improvement initiatives, and delivers authoritative circuit and cost data that supports Planning, Architecture, Finance, Transport Engineering, and executive decision-making.

include:

• Manage complex carrier circuit orders, upgrades, renewals, relocations, and disconnects while tracking delivery milestones, dependencies, and carrier commitments.
• Coordinate with Transport Engineering, Planning, Field Operations, and external carriers to ensure successful implementation and lifecycle management of transport services.
• Maintain and govern the authoritative inventory of all carrier circuits, including technical, commercial, contractual, and operational attributes.
• Lead reconciliation activities between carrier invoices, internal inventory systems, engineering records, and financial data sources to ensure accuracy and completeness.
• Support compliance, audit, and SOX-related documentation requirements by maintaining accurate records and controls.
• Identify data quality gaps, inconsistencies, and process inefficiencies while driving automation initiatives and improvements to data governance practices.
• Lead monthly carrier invoice validation, reconciliation, dispute management, and accurate GL coding across all transport services.
• Analyze circuit utilization, cost trends, and service consumption patterns to identify optimization opportunities, eliminate waste, and support network efficiency initiatives.