Customer Service Officer - VOX Cinemas

Business Introduction

Job Title

Role Summary

Role Profile

• Greet customers warmly and create a friendly, welcoming environment.
• Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
• Handle cash, card, and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
• Upsell tickets, combo deals, and retail items to maximize revenue.
• Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
• Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
• Monitor customer flow and provide assistance to avoid queues or delays.
• Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfaction.
• Maintain accurate records of transactions, refunds, and reports as required.
• Follow all company policies regarding hygiene, health, safety, and data security.
• Support colleagues and other departments during peak times, special events, and promotions.
• Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.

Requirements

• Minimum 1 year of experience in F&B or hospitality; cinema or restaurant experience preferred.
• Strong communication and customer service skills, with a friendly and professional attitude.
• Ability to work under pressure in a fast-paced, guest-facing environment.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Adherence to hygiene, grooming, and uniform standards at all times.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.