Customer Service Officer | Emirati Talent
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Key skills for this role
About the Role
Majid Al Futtaim seeks an Emirati Customer Service Officer to deliver high-level customer service across MAF Entertainment venues including Cinemas, Magic Planet, and Ski Dubai. The role requires a UAE family book, 1-2 years of customer service experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Deliver consistent high level customer service across MAF Entertainment venues
- Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai
- Handle ticketing, sales, and bookings using system platforms, including upselling
- Process payments accurately and perform cash reconciliation and reporting
- Assist with guest services including inquiries, complaints, tours, and event coordination
- Maintain cleanliness, safety, and professional standards
Requirements
- UAE family book
- At least 1 2 years of experience in customer service, food and beverage, or retail
- Minimum high school education
- Physically fit to perform duties in a fast paced entertainment environment
- Strong communication and interpersonal skills in English; Arabic is an advantage
Full Job Posting
Job Overview
- Provide excellent customer service and support daily operations across MAF Entertainment venues.
- At MAF Cinemas, ensure smooth cinema operations and high service standards.
- At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations.
- At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.
Role Profile
- Deliver consistent high level customer service across all MAF Entertainment venues in line with company SOPs.
- Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.
- Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
- Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.
- Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.
- Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.
Requirements
- Physically fit and able to perform all required duties in a fast paced entertainment environment across MAF Cinemas, Magic Planet, and Ski Dubai.
- Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage.
- UAE family book.
- Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education.
- Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.
What We Offer
- Work in a friendly environment with positive vibes.
- Work with over 45,000 diverse and talented colleagues.
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