Customer Service Officer
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Key skills for this role
About the Role
A confidential company in Abu Dhabi is seeking a Customer Service Officer to manage customer inquiries via multiple channels, process payments, coordinate order dispatch, and ensure quality standards.
Key Skills for This Role
Responsibilities
- Manage day to day handling of customer inquiries via website, walk ins, WhatsApp, CRM, emails, and Instagram
- Manage housekeeping standards and ensure merchandise quality
- Process customer payments accurately and enter into ERP system
- Coordinate timely dispatching of orders and prepare related documents
- Conduct quality checks on products prior to dispatch
- Prepare quotations for B2C/Retail inquiries and monitor order progress
- Coordinate with third party partners for product updates and inventory management
- Act as first point of contact for visitors and control access
Requirements
- Manage day to day handling of customer inquiries via website, walk ins, WhatsApp, CRM, emails, and Instagram
- Manage housekeeping standards and ensure merchandise quality
- Process customer payments accurately and enter into ERP system
- Coordinate timely dispatching of orders and prepare related documents
- Conduct quality checks on products prior to dispatch
- Prepare quotations for B2C/Retail inquiries and monitor order progress
- Coordinate with third party partners for product updates and inventory management
- Act as first point of contact for visitors and control access
Full Job Posting
Job Description
- Manage the day to day handling of all customer inquiries via the website, walk ins, WhatsApp, CRM transferred calls, emails, and Instagram.
- Manage housekeeping standards, ensuring all flowers and merchandise on display are of high quality, properly priced, and visually appealing.
- Process customer payments promptly and accurately across all methods, ensuring timely entry into the ERP system.
- Coordinate and ensure timely dispatching of orders and ensure accurate preparation of related documents.
- Conduct quality checks on products prior to dispatch to ensure they meet customer expectations and packaging standards.
- Prepare quotations for B2C/Retail inquiries and monitor the progress of orders.
- Coordinate with third party partners for product updates, order processing, inventory management, and monthly invoicing.
- Act as the first point of contact for visitors by verifying their identity and purpose of visit.
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