Customer Service & Marketing Coordinator
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Key skills for this role
About the Role
TreadPlanet seeks a Customer Service & Marketing Coordinator to serve as the primary B2B client contact and support digital marketing. The role requires 2-4 years of customer service experience, strong English communication, and social media management skills.
Key Skills for This Role
Responsibilities
- Serve as primary point of contact for existing B2B clients, dealers, and distributors
- Handle inbound inquiries via phone, email, and WhatsApp
- Coordinate order follow ups between customers and logistics/operations team
- Manage after sales support: address complaints, resolve delivery issues
- Build and maintain strong, long term relationships with key accounts
- Keep accurate customer records and update CRM systems regularly
- Manage company social media accounts (LinkedIn, Instagram) scheduling posts and engaging
- Assist with email marketing campaigns and digital outreach
- Support creation of marketing materials, product promotions, and company announcements
- Conduct basic market research and monitor competitor activity
- Prepare weekly customer service and inquiry reports for management
- Track customer feedback and identify recurring issues or improvement opportunities
Requirements
- Bachelor's degree in Marketing, Business Administration, Communications, or related field
- 2 4 years of experience in customer service, client coordination, or account management
- Strong written and spoken English communication skills
- Experience using social media platforms for business (LinkedIn, Instagram)
- Proficient in MS Office (Word, Excel, Outlook)
- Customer first mindset: patient, proactive, solution focused
- UAE work experience (preferred)
- Background in trading, logistics, automotive, or FMCG sectors (preferred)
- Experience with email marketing tools (Mailchimp or similar) (preferred)
- Arabic language proficiency (preferred)
- UAE driving license (preferred)
Full Job Posting
Role Overview
- This is primarily a customer facing role handling inquiries, coordinating orders, resolving complaints, and maintaining B2B relationships.
- Alongside customer service, support digital marketing activities: managing social media, assisting with campaigns, and generating leads online.
Key Responsibilities
- Serve as primary point of contact for existing B2B clients, dealers, and distributors.
- Handle inbound inquiries via phone, email, and WhatsApp.
- Coordinate order follow ups between customers and logistics/operations team.
- Manage after sales support: address complaints, resolve delivery issues, ensure customer satisfaction.
- Build and maintain strong, long term relationships with key accounts.
- Keep accurate customer records and update CRM systems regularly.
- Liaise with internal teams (sales, supply chain, operations) to meet customer expectations.
- Manage company social media accounts (LinkedIn, Instagram) scheduling posts and engaging with followers.
- Assist with email marketing campaigns and digital outreach to existing and potential clients.
- Support creation of marketing materials, product promotions, and company announcements.
- Conduct basic market research and monitor competitor activity.
- Help maintain company online presence and brand consistency.
Qualifications & Experience
- Bachelor's degree in Marketing, Business Administration, Communications, or related field.
- 2 4 years of experience in customer service, client coordination, or account management.
- Strong written and spoken English communication skills.
- Experience using social media platforms for business (LinkedIn, Instagram).
- Proficient in MS Office (Word, Excel, Outlook); comfortable using email and CRM tools.
- Highly organized, detail oriented, able to manage multiple client interactions.
- Customer first mindset: patient, proactive, solution focused.
- Preferred: UAE work experience, background in trading/logistics/automotive/FMCG, email marketing tools, Arabic language, UAE driving license.
Pay
- AED 1,000.00 AED 5,000.00 per month
Job Type
- Full time, Permanent
Work Location
- In person
Application Questions
- Do you have at least 3 years of B2B sales experience in a trading company, preferably in tire, automotive, spare parts, or industrial products industry?
- Select all that apply: UAE B2B sales experience, International/Export sales experience, Dealer/Distributor management, Email marketing and lead generation, None of the above.
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