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Customer Service Executive - Forex (Arabic Speaker)

ATFX MENA
Dubai, UAE
Fulltime
Entry
3 months ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Overview

About the Company

Atfx Mena

is a licensed financial services firm regulated by the Securities and Commodities Authority (SCA) in the United Arab Emirates. As a referral and marketing arm of the globally recognized ATFX brand, ATFX MENA plays a key role in introducing and supporting clients in the MENA Region interested in accessing trading services offered by ATFX’s regulated entities abroad facilitating their access to a wide range of financial instruments — including Forex, Commodities, Indices, Shares, and CFDs.

ATFX MENA is part of a global online trading group with

24 offices

and

+900 professionals

, ATFX is regulated by

nine reputable

financial authorities including the

UK, Cyprus, Australia, Mauritius, Seychelles, South Africa, Hong Kong, Cambodia, and the MENA regio

n.

____________________________________________________________

About The Role

We are looking for a motivated and reliable

Customer Service Executive

to join our team in Dubai.

In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience.

You will also work closely with internal teams to ensure requests are handled efficiently.

This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment.

Key Responsibilities

  • Respond to client queries in a clear and professional manner
  • Assist clients with platform access and general usage
  • Follow up on open requests and ensure timely handling
  • Coordinate with internal teams such as Compliance and Sales when needed
  • Guide clients to the appropriate team or entity for account-related matters
  • Maintain accurate and up-to-date client records
  • Escalate complex or sensitive issues when required
  • Support improvements in overall client service

Requirements

  • Bachelor’s degree in Business, Finance, or a related field
  • Previous experience in customer service is preferred
  • Strong communication skills in Arabic and English
  • Ability to work under pressure and manage multiple tasks
  • Good attention to detail and problem-solving skills
  • Interest in financial markets is an advantage
  • Familiarity with CRM systems is a plus

What We Offer

  • A stable and professional working environment
  • Competitive salary package
  • Performance-based bonuses
  • Comprehensive international medical insurance for employees and their families
  • Regular company events
  • A culture that values balance, wellbeing, and sustainable performance

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