Customer Service Executive
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Key skills for this role
About the Role
First Flight Courier ME LLC is seeking a dedicated Customer Service Executive to handle customer inquiries via phone, email, and chat, resolve issues, and build strong relationships.
Key Skills for This Role
Responsibilities
- Serve as primary point of contact for customer inquiries via phone, email, chat, and potentially in person
- Listen attentively to customer needs and concerns, demonstrating empathy and understanding
- Provide accurate, timely, and helpful information regarding products, services, policies, and procedures
- Handle customer complaints and resolve issues effectively and efficiently, escalating complex issues when necessary
- Proactively follow up with customers to ensure their issues are resolved and they are satisfied
- Build and maintain positive relationships with customers
Requirements
- Excellent verbal and written communication skills
- Strong active listening and problem solving skills
- Proficiency in customer service software, CRM systems, and basic computer applications
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Tagalog language required
Full Job Posting
Overview
- We're seeking a dedicated Customer Service Executive to provide exceptional support and build strong customer relationships.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, chat, and potentially in person
- Listen attentively to customer needs and concerns, demonstrating empathy and understanding
- Provide accurate, timely, and helpful information regarding products, services, policies, and procedures
- Handle customer complaints and resolve issues effectively and efficiently, escalating complex issues when necessary
- Proactively follow up with customers to ensure their issues are resolved and they are satisfied
- Build and maintain positive relationships with customers
Qualifications
- Excellent verbal and written communication skills
- Strong active listening and problem solving skills
- Ability to remain calm and professional in challenging situations
- Proficiency in using customer service software, CRM systems, and basic computer applications
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Pay
- AED 2,750.00 per month
Job Type
- Full time, Permanent
Work Location
- In person
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