Customer Service Executive
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Key skills for this role
About the Role
First Flight Courier ME LLC is seeking a dedicated Customer Service Executive in Dubai to handle customer inquiries via phone, email, chat, and in-person. The role involves resolving issues, processing requests, and building positive customer relationships.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, chat, and potentially in person
- Listen attentively to customer needs and concerns, demonstrating empathy and understanding
- Provide accurate, timely, and helpful information regarding products, services, policies, and procedures
- Handle customer complaints and resolve issues effectively and efficiently, escalating complex issues when necessary
- Proactively follow up with customers to ensure their issues are resolved and they are satisfied
- Build and maintain positive relationships with customers
Requirements
- Excellent verbal and written communication skill
- Strong active listening and problem solving skills
- Ability to remain calm and professional in challenging situations
- Proficiency in using customer service software, CRM systems, and basic computer applications
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Full Job Posting
Job Overview
- We're seeking a dedicated Customer Service Executive to provide exceptional support and build strong customer relationships.
- The Customer Service Executive is responsible for providing exceptional customer service and support to our valued customers.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, chat, and potentially in person.
- Listen attentively to customer needs and concerns, demonstrating empathy and understanding.
- Provide accurate, timely, and helpful information regarding products, services, policies, and procedures.
- Handle customer complaints and resolve issues effectively and efficiently, escalating complex issues when necessary.
- Proactively follow up with customers to ensure their issues are resolved and they are satisfied.
- Build and maintain positive relationships with customers.
Qualifications
- Excellent verbal and written communication skill.
- Strong active listening and problem solving skills.
- Ability to remain calm and professional in challenging situations.
- Proficiency in using customer service software, CRM systems, and basic computer applications.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Pay
- AED 2,750.00 per month
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