Customer Service Executive
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Key skills for this role
About the Role
BastionEx seeks a dedicated Customer Service Executive in Dubai to provide after-sales support, onboarding, and issue resolution. The role involves proactive client follow-up, handling inquiries, and maintaining CRM records.
Key Skills for This Role
Responsibilities
- Act as the main point of contact for customers after the sale, ensuring smooth transition from sales to support
- Provide onboarding, training, and guidance to help customers get the most out of products/services
- Proactively follow up with clients to address concerns, resolve issues, and ensure high satisfaction
- Handle after sales inquiries, service requests, and product support in a timely and professional manner
- Collaborate with technical and operations teams to resolve customer problems efficiently
- Track customer feedback and report insights to improve after sales processes and product offerings
- Maintain accurate records of customer interactions and service updates in the CRM system
- Make 50 100 calls per day with good communication skills
Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field
- 1 2 years of experience in customer support, customer success, or account management (UAE experience preferred)
- Freshers with home country experience are encouraged to apply
- Excellent communication, interpersonal, and relationship building skills
- Strong problem solving abilities with a customer first mindset
- Ability to manage multiple accounts and resolve issues under pressure
- Proficiency in CRM systems and customer service tools
- Fluency in English (Arabic is an advantage)
Full Job Posting
Overview
- We are looking for a dedicated Customer Service Executive who will ensure our clients continue to receive outstanding service and value long after their purchase.
Key Responsibilities
- Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.
- Provide onboarding, training, and guidance to help customers get the most out of our products/services.
- Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.
- Handle after sales inquiries, service requests, and product support in a timely and professional manner.
- Collaborate with technical and operations teams to resolve customer problems efficiently.
- Track customer feedback and report insights to improve after sales processes and product offerings.
- Maintain accurate records of customer interactions and service updates in the CRM system.
- Should be able to do 50 100 calls per day with good communication skills.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 1 2 years of experience in customer support, customer success, or account management (UAE experience preferred).
- Freshers with home country experience are encouraged to apply.
- Excellent communication, interpersonal, and relationship building skills.
- Strong problem solving abilities with a customer first mindset.
- Ability to manage multiple accounts and resolve issues under pressure.
- Proficiency in CRM systems and customer service tools.
- Fluency in English (Arabic is an advantage).
Pay
- AED 2,500 AED 3,000 per month
Work Location
- In person
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