Customer Service Executive
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Key skills for this role
About the Role
Responsible for handling accounts, as assigned by the Manager. Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipm.
Key Skills for This Role
Responsibilities
- Handle accounts as assigned by the Manager
- Manage accounts operationally per customer service QMS procedures depending on shipment mode
- Develop strong relationships with customers
- Ensure all customer requirements are followed with high diligence & KPIs are met
- Ensure all customer data, tariffs & SOPs are duly filed & updated/valid
- Provide innovative & workable solutions to issues
- Have regular monthly/quarterly meetings with customers & ensure close follow up
- Contribute towards departmental goals & achieve individual KPIs
- Represent the company in a professional manner
Requirements
- Responsible for handling accounts, as assigned by the Manager
- Manage accounts operationally per customer service QMS procedures depending on shipment mode
- Develop strong relationships with customers based on trust, honesty and mutual respect
- Ensure all customer requirements are followed with high diligence & KPIs are met
- Ensure all customer data, tariffs & SOPs are duly filed & updated/valid
- Provide innovative & workable solutions to issues
- Have regular monthly/quarterly meetings with customers & ensure close follow up
- Contribute towards departmental goals & achieve individual KPIs
- Represent the company in a professional manner in accordance with local legislation and company policies
Full Job Posting
Responsibilities
- Responsible for handling accounts, as assigned by the Manager.
- Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account.
- Develop strong relationships with customers based on trust, honesty and mutual respect.
- Responsible to ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co ordination within all stakeholders.
- Ensures all customer data, tariff’s & SOP’s are duly filed & updated/valid at any given time.
- Provide innovative & workable solutions to issues (if any).
- Have regular monthly/quarterly meetings with customers & ensure close follow up is done on the action points.
- Responsible towards contributing towards the departmental goals & achieving individual KPI’s.
- Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
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