Customer Service Executive
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Key skills for this role
About the Role
Belhasa Stones & Concrete Flooring is seeking a Customer Service Executive to handle student inquiries, registrations, and scheduling for a driving school. The role requires 5 years of customer service experience in the UAE and fluency in Hindi/Urdu.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to student inquiries via phone, email, and in person
- Assist potential students with course information, pricing, and enrollment procedures
- Manage student registrations, scheduling driving lessons, and maintaining accurate records
- Address and resolve student complaints or concerns in a courteous manner
- Coordinate with instructors and administration to ensure smooth scheduling and communication
- Maintain and update customer databases and records
- Follow up with students post training for feedback and additional support
- Promote additional services, packages, or offers when appropriate
- Collaborate with marketing and operations teams to improve service delivery
Requirements
- High school diploma or equivalent; further education or certification in customer service is a plus
- Previous experience in customer service, preferably in education, training, or driving schools
- Excellent communication and interpersonal skills
- Strong problem solving abilities and patience
- Ability to manage multiple tasks and work efficiently in a fast paced environment
- Proficiency with computers and customer management software (e.g., CRM systems)
- Friendly, approachable, and professional demeanor
- Customer Service (UAE): 5 years (Required)
- Hindi/URDU (Required)
Full Job Posting
Key Responsibilities
- Respond promptly and professionally to student inquiries via phone, email, and in person.
- Assist potential students with course information, pricing, and enrollment procedures.
- Manage student registrations, scheduling driving lessons, and maintaining accurate records.
- Address and resolve student complaints or concerns in a courteous manner.
- Coordinate with instructors and administration to ensure smooth scheduling and communication.
- Maintain and update customer databases and records.
- Follow up with students post training for feedback and additional support.
- Promote additional services, packages, or offers when appropriate.
- Collaborate with marketing and operations teams to improve service delivery.
Qualifications
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Previous experience in customer service, preferably in education, training, or driving schools.
- Excellent communication and interpersonal skills.
- Strong problem solving abilities and patience.
- Ability to manage multiple tasks and work efficiently in a fast paced environment.
- Proficiency with computers and customer management software (e.g., CRM systems).
- Friendly, approachable, and professional demeanor.
- Customer Service (UAE): 5 years (Required)
- Hindi/URDU (Required)
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