Call Center Agent / Customer Service Representative
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Key skills for this role
About the Role
Belhasa Stones & Concrete Flooring seeks a Call Center Agent to handle inbound calls, make feedback calls, manage social media inquiries, and ensure customer satisfaction. Requires excellent communication skills, basic computer knowledge, and a customer-focused attitude.
Key Skills for This Role
Responsibilities
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources
- Giving complete information to all telephonic inquiries
- Transfer/Direct calls to the concerned employee/staff and record messages
- Make happy calls (feedback calls) to customers and record for improvement
- Forward happy calls complaints on a daily basis to the concerned department
- Record and update Cisco reports on a monthly basis
- Adhere to call center agent KPI
- Follow up on customer enquiries
- Achieve customer satisfaction by providing best customer service
- Work in team with cooperation skills
- Comply to call center rules and process
- Prepare daily, weekly and monthly report as per requested by CC Incharge
Requirements
- Excellent communication skills
- Basic computer knowledge
- Customer focused attitude
- Previous call center experience is an advantage but not required
- Arabic (Required)
Full Job Posting
Position Description
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
- Giving complete information to all telephonic inquiries.
- Transfer/Direct the calls to the concerned employee/staff and if they are not available, record the message and deliver to the concerned person. (CALL MANAGEMENT REPORT)
- To make the happy calls (feedback calls) to the customer, record it for Improvement and development of the service. (HAPPY CALL REPORT)
- To forward happy calls (feedback calls) complaints on a daily basis to the concerned department In charge.
- To record and update the Cisco reports on a monthly basis.
- To adhere to call center agent KPI.
- To follow up on customer enquiries.
- To achieve customer satisfaction by providing best customer service.
- To work in team with cooperation skills.
- To comply to call center rules and process.
- To prepare daily, weekly and monthly report as per requested by CC Incharge.
Requirements
- Excellent communication skills
- Basic computer knowledge
- Customer focused attitude
- Previous call center experience is an advantage but not required
- Arabic (Required)
Pay
- AED 3,300.00 AED 4,000.00 per month
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