Customer Service Executive
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Key skills for this role
About the Role
Agthia Group seeks a Customer Service Executive to handle customer inquiries, process sales transactions, and maintain stock records at an external warehouse outlet in Abu Dhabi. The role requires prior experience in storekeeping, retail, or customer service, strong communication skills, and basic computer proficiency.
Key Skills for This Role
Responsibilities
- Receive, inspect, and store products accurately and safely
- Maintain accurate stock records and perform regular inventory checks
- Handle customer inquiries, provide product information, and support order processing
- Process sales transactions and maintain cash register records
- Coordinate with warehouses to ensure timely stock replenishment
- Ensure the store is clean, organized, and well stocked
- Assist with loading, unloading, and delivery activities when required
- Resolve customer complaints professionally and efficiently
- Follow Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) standards
- Prepare daily sales and stock reports and support stock count activities
Requirements
- Prior experience in storekeeping, retail, or customer service is preferred
- Basic knowledge of animal feed products is an advantage
- Strong communication and interpersonal skills
- Proficiency in basic computer operations (billing, inventory software)
- Attention to detail and ability to work independently
Full Job Posting
Position Overview
- The Customer Service Executive is responsible for handling customer inquiries, processing sales transactions, maintaining accurate stock records, and supporting the daily operations of external warehouse outlets.
Key Responsibilities
- Receive, inspect, and store products accurately and safely.
- Maintain accurate stock records and perform regular inventory checks.
- Handle customer inquiries, provide product information, and support order processing.
- Process sales transactions and maintain cash register records.
- Coordinate with warehouses to ensure timely stock replenishment.
- Ensure the store is clean, organized, and well stocked.
- Assist with loading, unloading, and delivery activities when required.
- Resolve customer complaints professionally and efficiently.
- Follow Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) standards.
- Prepare daily sales and stock reports and support stock count activities.
Job Requirements
- Prior experience in storekeeping, retail, or customer service is preferred.
- Basic knowledge of animal feed products is an advantage.
- Strong communication and interpersonal skills.
- Proficiency in basic computer operations (billing, inventory software).
- Attention to detail and ability to work independently.
About Agthia Group
- Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint.
- Publicly listed on the Abu Dhabi Securities Exchange (ADX) and part of ADQ.
- Rooted in Abu Dhabi since 1978, operating in UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan.
- Portfolio of over 35 market leading brands across Water & Food, Snacking, Protein & Frozen, and Agri Business.
- Over 12,000 employees from more than 67 nationalities.
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