Customer Service - E-commerce (Arabic preferred)
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Key skills for this role
About the Role
MUMUSO General Trading LLC seeks a Customer Service representative for e-commerce, handling queries via email, live chat, and social media. Requires experience in customer service, preferably in e-commerce or retail, and strong Arabic reading and writing skills.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to customer queries via email, live chat, and social media platforms (Instagram, Facebook, WhatsApp)
- Resolve customer complaints, process returns, and escalate issues when necessary
- Monitor and manage DMs, Comments, and product related questions on social platforms
- Provide after sales support and follow up to ensure customer satisfaction
- Collaborate with logistics teams to resolve order and delivery issues
- Maintain organized records of customer interactions and transactions
- Generate reports related to customer service performance, product issues, and stock availability
- Assist in data entry work such as Product uploads and Stock updates
Requirements
- Diploma or Bachelor's in related field
- Proven experience in customer service, preferably in E commerce or retail
- Strong reading and writing skill in Arabic (preferred)
- Familiarity with social media platforms (Instagram, Facebook, TikTok) for business use
- Experience with eCommerce platforms like Shopify, WooCommerce, or similar is a plus
- Ability to multitask and manage time effectively
Full Job Posting
Responsibilities
- Respond promptly and professionally to customer queries via email, live chat, and social media platforms (Instagram, Facebook, WhatsApp)
- Resolve customer complaints, process returns, and escalate issues when necessary.
- Monitor and manage DMs, Comments, and product related questions on social platforms.
- Provide after sales support and follow up to ensure customer satisfaction.
- Collaborate with logistics teams to resolve order and delivery issues.
- Maintain organized records of customer interactions and transactions
- Generate reports related to customer service performance, product issues, and stock availability.
- Assist in data entry work such as Product uploads and Stock updates.
Requirements
- Diploma or Bachelors in related
- Proven experience in customer service, preferably in E commerce or retail.
- Strong reading and writing skill in Arabic (preferred)
- Familiarity with social media platforms (Instagram, Facebook, TikTok) for business use.
- Experience with eCommerce platforms like Shopify, WooCommerce, or similar is a plus.
- Ability to multitask and manage time effectively.
Job Types
- Full time, Permanent
Work Location
- In person
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