Customer Service
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
MBS AMER CENTER is looking for a customer service representative to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
Key Skills for This Role
Responsibilities
- Manage inbound customer communications Answer incoming calls and emails to address customer questions, requests and issues
- Consult on customer success Advise customers on how to successfully leverage the product/service based on their unique needs
- Maintain working product knowledge Act as a product expert to ensure information given to customers is accurate, up to date and strategic
- Track interactions in CRM Record customers interactions in internal system for cross functional awareness and relationship development
Requirements
- Bachelor’s degree or equivalent
- 1 2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time management and prioritization skills
Full Job Posting
Overview
- We are looking for a customer service representative to join our team.
- This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- The ideal candidate has a customer first mindset and aims to deliver high quality service in every customer interaction.
Responsibilities
- Manage inbound customer communications Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge Act as a product expert to ensure information given to customers is accurate, up to date and strategic.
- Track interactions in CRM Record customers interactions in internal system for cross functional awareness and relationship development.
Requirements
- Bachelor’s degree or equivalent
- 1 2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time management and prioritization skills
Pay
- AED 2,500.00 AED 3,000.00 per month
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MBS AMER CENTER
Senior Sales Executive
Dubai, UAE
We are seeking a Senior Sales Executive with a strong client base in the UAE to sell Business Setup, Visa, Legal, PRO, and Corporate Services. The role involves developing sales strategies, acquiring new clients, and clo
Helper
Dubai, UAE
ENERGY TECH EDGE LLC in Dubai seeks hardworking Helpers to support installation teams on firefighting and fire alarm projects. Responsibilities include assisting technicians, loading materials, and maintaining a safe wor
Sales and Marketing
Dubai, UAE
MBS AMER CENTER in Dubai is urgently hiring a Sales & Marketing Executive with 1-2 years UAE experience in service-based industries such as visa services, business setup, or consultancy. The role involves lead generation
Executive Secretary
Dubai, UAE
MBS AMER CENTER is looking for a smart, presentable, and professional Arabic-speaking Secretary to the CEO. The role involves managing the CEO's calendar, handling correspondence, coordinating with clients and teams, and
Typist
Dubai, UAE
MBS AMER CENTER is seeking a Typist to process MOHRE applications including work permits and labor contracts. The role requires accurate data entry in Arabic and English, document verification, and record maintenance. Ca
Public Relation Officer (PRO)
Dubai, UAE
MBS AMER CENTER is hiring a UAE National PRO to handle government transactions and documentation in Dubai. The role requires experience with RTA, Courts, DED, Municipality, Immigration, Labour, and other government autho
Counter Staff
Dubai, UAE
MBS AMER CENTER in Dubai is hiring a DED Counter Officer with direct hands-on experience at a DED Counter. The role involves handling DED licensing, renewals, amendments, approvals, and related services. Requires 1-2 yea
Arabic-Speaking Executive Secretary
Dubai, UAE
MBS AMER CENTER seeks an Arabic-speaking Executive Secretary to support the CEO in Dubai. The role involves managing schedules, drafting correspondence, handling confidential documents, and acting as a liaison. Requires
Senior Sales Executive
Dubai, UAE
Helper
Dubai, UAE
Sales and Marketing
Dubai, UAE
Executive Secretary
Dubai, UAE
Typist
Dubai, UAE
Public Relation Officer (PRO)
Dubai, UAE
Counter Staff
Dubai, UAE
Arabic-Speaking Executive Secretary
Dubai, UAE