CUSTOMER SERVICE CLERK
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Key skills for this role
About the Role
Napco National is hiring a Customer Service Clerk to process customer orders, handle inquiries, coordinate with departments, and ensure smooth order fulfillment. Requires a minimum high school degree and 1-2 years of experience in a similar field.
Key Skills for This Role
Responsibilities
- Receive and process customer orders accurately in the system
- Handle customer inquiries regarding products, pricing, availability, and delivery status
- Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment
- Monitor order status and follow up to ensure on time delivery
- Handle customer complaints and escalate issues when necessary
- Maintain and update customer records and order files
- Prepare daily order reports and support operational reporting
- Communicate stock availability and delivery updates to customers and sales teams
- Ensure proper documentation of all orders, returns, and credit notes
- Support in resolving billing or invoice related issues with the Accounts Department
- Perform any other duties assigned by the Customer Service Supervisor/Manager
Requirements
- Minimum High School degree
- A minimum of 1 to 2 years’ experience in similar and related field
Full Job Posting
Job Responsibilities & Tasks
- Receive and process customer orders accurately in the system.
- Handle customer inquiries regarding products, pricing, availability, and delivery status.
- Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
- Monitor order status and follow up to ensure on time delivery.
- Handle customer complaints and escalate issues when necessary.
- Maintain and update customer records and order files.
- Prepare daily order reports and support operational reporting.
- Communicate stock availability and delivery updates to customers and sales teams.
- Ensure proper documentation of all orders, returns, and credit notes.
- Support in resolving billing or invoice related issues with the Accounts Department.
- Perform any other duties assigned by the Customer Service Supervisor/Manager.
Job Dynamics & Interfaces
- Internal: Sales Department, Warehouse & Logistics, Accounts / Finance, Production / Planning (if applicable)
- External: Customers, Distributors, Transporters / Third party logistics providers
Required Job Qualifications & Competencies
- Minimum High School degree.
- A minimum of 1 to 2 years’ experience in similar and related field.
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