Customer Service Associate - Cafe Kitchen | Retail | M&S | UAE
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Key skills for this role
About the Role
Prepare and serve high-quality food, ensure food safety and hygiene, provide excellent customer service, and support kitchen operations in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Prepare and cook menu items according to M&S Café recipes and presentation standards
- Maintain food safety, hygiene, and cleanliness in accordance with HACCP and M&S policies
- Assemble customer orders efficiently while maintaining quality standards
- Support daily kitchen operations including opening, closing, and food preparation activities
- Monitor food quality, freshness, and expiry dates following FIFO principles
- Assist in receiving and storing food deliveries and monitoring stock levels
- Ensure the kitchen is clean, organized, and fully operational throughout trading hours
Requirements
- Experience in food preparation and kitchen operations
- Knowledge of food safety and hygiene standards
- Customer focused attitude
- Ability to work in a team
Full Job Posting
Overview of the Role
- The Customer Service Associate – Café Kitchen is responsible for preparing and serving high quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&S Café.
What You Will Do
- Food Preparation & Kitchen Operations: Prepare and cook menu items according to M&S Café recipes, food specifications, and presentation standards.
- Ensure food is prepared accurately, consistently, and within service time targets.
- Assemble customer orders efficiently while maintaining quality standards.
- Support daily kitchen operations, including opening, closing, and food preparation activities.
- Ensure all food preparation equipment is operated safely and correctly.
- Food Safety & Hygiene: Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&S Food Safety policies.
- Follow safe food handling, storage, labelling, and temperature control procedures.
- Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.
- Monitor food quality, freshness, and expiry dates, following FIFO principles.
- Minimise food waste through effective portion control and stock rotation.
- Customer Service: Support front of house colleagues by ensuring customer orders are prepared accurately and delivered on time.
- Maintain a positive, professional, and customer focused attitude at all times.
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