Customer Service Associate - Bakery | Retail | M&S | UAE
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Key skills for this role
About the Role
Deliver exceptional customer service in bakery operations, manage stock, ensure food safety, and promote products while maintaining high hygiene standards.
Key Skills for This Role
Responsibilities
- Deliver outstanding customer service by greeting and assisting customers in a friendly, professional manner
- Prepare, package, label, and replenish bakery products in accordance with company standards
- Maintain excellent merchandising standards and ensure displays are attractive and fully stocked
- Monitor product quality, freshness, expiry dates, and shelf life following FIFO principles
- Receive deliveries and accurately check bakery stock
- Operate the Point of Sale (POS) system accurately and process transactions
- Promote bakery products through upselling and cross selling
- Follow all Food Safety, HACCP, and Health & Safety regulations
Requirements
- Customer service experience
- Knowledge of food safety and hygiene standards
- Ability to work in a retail environment
- Basic math skills for cash handling
Full Job Posting
What You Will Do
- Customer Service & Customer Experience: Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner.
- Provide expert advice on bakery products, ingredients, allergens, and serving suggestions.
- Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate.
- Build strong customer relationships to encourage repeat business and customer loyalty.
- Ensure every customer enjoys a positive shopping experience in line with M&S customer service standards.
- Bakery Operations & Food Preparation: Prepare, package, label, and replenish bakery products in accordance with company standards.
- Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours.
- Monitor product quality, freshness, expiry dates, and shelf life.
- Follow FIFO principles and minimize food waste through effective stock rotation.
- Ensure all bakery products are presented according to M&S merchandising guidelines.
- Visual Merchandising & Store Standards: Maintain excellent merchandising standards within the Bakery department.
- Ensure displays are attractive, well organized, and fully replenished.
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