Customer Service Agent
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Key skills for this role
About the Role
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, Responsible for acting as a liaison betwe.
Key Skills for This Role
Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English
- Provide accurate information regarding products, services, and company policies
- Resolve customer complaints and issues effectively, ensuring a positive customer experience
- Document all customer interactions accurately in the system
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates
- Participate in training and development activities to enhance skills and knowledge
Requirements
- 1 3 years of experience in customer service
- Fluency in Arabic and English
- Strong communication and problem solving skills
- Ability to handle complaints and resolve issues effectively
Full Job Posting
Job Overview
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Responsible for acting as a liaison between customers and companies.
- Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic English)
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
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