Customer Service Agent
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Key skills for this role
About the Role
Main responsibilities: Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.
Key Skills for This Role
Full Job Posting
Main Responsibilities
Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.
Key Job Responsibilities To Include
- Attend to all tenant requests personally or through the phone
- Build sustainable relationships and trust with customer through open and engaged communication model
- Well presented in terms of manners, dress, turnout and client attitude.
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on the quality of services
- Inputing all tenant requests into Propco for proper action by concerned department.
- Generate leasing leads at point of contact based on assessment of client needs.
- Provide accurate, valid and complete information by using the right tools & process
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Tracking customer experiences across online and offline channels.
- Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Thinking of ways to show appreciation for loyal clients and improving overall brand experience
- ****Key Accountabilities****
- Passion for Delivering Best In Class Service Experiences
- Drive for results
- Action Orientated
• Customer Service Orientation
- Team player
- Attention to Detail.
- Quick learner
- Problem solver
- Ability to multi-task, prioritize, and manage time effectively
Required Qualifications
- Bachelor degree
Required Experience
- Expert level written and verbal communication skills.
- Proficient in Microsoft office suite (Word, Excel and PowerPoint)
- Fluent in English, Arabic is a plus
- Proven customer support experience or experience as a Client Service Representative
- Strong client contact handling skills and good listening skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
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