Customer Service Agent- Buggy Operator
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Key skills for this role
About the Role
Provide customer service by addressing inquiries, resolving complaints, and updating records while possessing good communication skills and a valid driving license.
Key Skills for This Role
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Overview
- Providing introductory information, such as a product manual explanation, to prospective and new customers
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
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